Refund Policy

Effective Date: August 14, 2025

Our Commitment

At Alhamd Organics, we are committed to providing you with the highest quality organic products. If you are not completely satisfied with your purchase, we offer a fair and transparent refund policy.

Refund Eligibility

You may request a refund within 30 days of receiving your order if:

• The product is damaged or defective upon arrival
• You received the wrong item
• The product does not match the description on our website
• You are not satisfied with the quality of the product

Non-Refundable Items

The following items cannot be returned or refunded:

• Perishable goods (fresh fruits, vegetables, dairy products)
• Products that have been opened or used (for hygiene reasons)
• Custom or personalized orders
• Gift cards

How to Request a Refund

To request a refund, please follow these steps:

1. Contact us within 30 days of receiving your order
2. Provide your order number and reason for return
3. Send photos of damaged or defective items (if applicable)
4. Wait for our team to approve your refund request

Return Process

Once your refund is approved:

• We will provide you with return instructions
• Items must be returned in original packaging
• Return shipping costs will be covered by us for defective/wrong items
• Customer is responsible for return shipping for other reasons

Refund Processing

After we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• Refund will be credited to your original payment method
• You will receive an email confirmation once processed

Exchanges

We offer exchanges for:

• Damaged or defective products
• Wrong items sent
• Size or variant changes (subject to availability)

Contact Information

For refund requests or questions, please contact us:

Email: alhamdorganics@gmail.com
Phone: 03000489991
Address: Pakistan

Note: This policy applies to orders placed through our website. For wholesale or bulk orders, please contact us for specific terms.